Last updated: October 10, 2026.
Privacy Policy
Creatica operates the website creatica.ca from Québec, Canada, using Shopify to offer digital crochet pattern downloads. This notice explains how we may collect, use and disclose personal information. For Shopify's checkout-specific and platform disclosures, see our Shopify storefront Privacy Policy.
Information we collect
Depending on your use of the site, we may collect name, email, billing and payment-related transaction details, order information, correspondence, device and browser details, IP address, site activity and cookie identifiers. Our payment providers process payment-card information; Creatica does not need the full card number to provide downloads.
Why we collect information
- Provide shopping-cart and checkout functions, confirm and deliver orders and digital access.
- Handle customer support, refunds and lawful consumer requests.
- Protect the site, reduce fraud and meet record-keeping or tax duties.
- Maintain and improve website functionality and measure performance.
- Send marketing messages only where permitted, with the required consent or lawful basis.
Service providers and transfers
Shopify, payment processors, digital delivery providers, website service providers and any analytics or email services we actually enable may process relevant data on our behalf or for their own described purposes. Information may be processed in Canada or other jurisdictions, subject to applicable safeguards and legal requirements.
Cookies and consent
The site may use necessary cookies for checkout and site functionality. Optional analytics, personalization or marketing technologies may be subject to consent requirements, depending on the visitor's jurisdiction and tools enabled. You may manage browser settings and any consent controls presented by the site.
Retention and security
We retain personal information only as needed for the purposes above, legitimate business needs and applicable legal obligations. Shopify and our providers use security measures for their services, but no online method can promise absolute security.
Your privacy rights
Depending on applicable law, you may request access to or correction of certain information and may have rights to deletion, withdrawal of consent or other controls. To ask a privacy question or make a request, email contact@creatica.com with the subject “Privacy Request.” We may need to verify identity before responding.
Privacy responsibility and contact
Business: Creatica, 1 Rue De Joutel, Blainville, Québec J7B 1H4, Canada. Privacy inquiries: contact@creatica.com. For privacy questions or requests, please use the contact email above.
Updates
We may update this policy to reflect changes in our services or legal requirements. Material changes will be communicated as required by applicable law.